We all know that Covid-19 (Coronavirus) is causing a lot of disruption and uncertainly in our daily lives right now.
For many it could mean having to work from home for a period of time.
That’s why we’re writing to let you know that from 19 March, the data you use when carrying out typical online activities related to home working won’t count towards the data usage limit that’s part of your broadband package. We’ll review this at the end of each month and let you know if our approach changes.
At KCOM we’re committed to our community and we’re doing as much as we can to help our customers get through this difficult time with as little disruption as possible.
This means that working from home activities such as making Skype calls or using a Virtual Private Network (VPN) or online office software will not count towards your monthly data limit. Likewise, data used in general web browsing, email and most other online activities won’t be counted.
The only online activities that will still count towards your monthly limit are gaming, media streaming and media downloading, such as playing on an X-Box, streaming shows on Netflix or downloading shows from iPlayer. While this approach is in place you will only be billed for over usage that falls into one of these categories.
If you have any questions about your broadband usage please contact our customer service team on 01482 602555.